SHINVA Dental Technology after-sales service team carries out return visits for equipment and consumables

At the beginning of 2025, Shinva Medical Dental Technology Factory technician after-sales service team went to Anhui Denture Processing Factory to carry out the activities of equipment installation and consumables use, aiming to ensure the smooth installation and efficient operation of new equipment, optimise the use of consumables and deepen the cooperation between the two sides.

During the activity, the team understood the actual situation of the customer in the process of consumable use through field visits and face-to-face communication. This direct communication helps to accurately grasp the actual needs of customers and provide more targeted services and technical support to customers.

As a bridge connecting customers and enterprises, high-quality products are the cornerstone of enterprise development. During the return visit, the service team carried out professional installation and debugging of new equipment to ensure that each piece of equipment reaches the best performance. At the same time, in response to the difficulties and doubts encountered by customers in the use of consumables, the team explained in detail the correct use of methods and precautions, and shared the use of experience to help customers improve the material utilisation rate and stability.

Quality service is the key to win customers' trust. With exquisite professional technology and rich practical experience, the team provided practical solutions to the customer's feedback on the spot, and quickly carried out debugging and optimisation. Whether it is the teaching guidance of the equipment or the optimisation suggestion of the consumables, Shinva Medical strives to be efficient and professional, and to create an excellent using experience for the customers.

This visit is a concrete embodiment of Shinva Medical's core mission of ‘Creating a new world for health’. In the future, Shinva Medical Dental Technology Factory will continue to uphold the customer concept of ‘user-centred, product as a bridge, service as a grip, and grow with customers’, continue to improve its technology and service level, provide customers with better products and service experience, and work together to push forward the high-quality development of dental medical technology.